Behavioral Science Associates is able to offer customers cost saving IVR software. Our partner, Interactive Digital has innovatively developed adaptive technologies for Automated Speech Systems. The “Adaptive Audio” software product personalizes IVR calls in real-time by automatically adjusting voice playback rates, that is words spoken per minute, and voice content based on exhibited caller behavior. The software makes intelligent choices about whether to increase or decrease voice playback rates and message content every time the caller responds. Adaptive Audio software has shown to be effective at measurably shortening automated calls, improving containment rates in the IVR and providing a more customer-oriented and personalized call experience. The end result is a quicker and easier experience for the caller, shorted calls and the call center has lower telephone toll charges.

In combination with the expert services provided by Behavioral Science Associates for best practices in script design, this allows our clients to enjoy unmatched levels of customer service, maximum IVR efficiency, greater call completions and reduced Call Center costs.